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Customer Complaint Policy


Customer Complaint Policy
Print Version

Alpine Bank wants to hear from you.
Alpine Bank is dedicated to developing and maintaining high levels of customer service, honesty, integrity and trustworthiness. We want to hear from you if we have not accomplished this goal.

In the event a complaint needs to be filed with us, please contact our Compliance Officer at (970)945-8022 or notify us in writing at:

Alpine Bank
ATTN: Compliance Officer
2200 Grand Avenue
Glenwood Springs, CO 81601

Complaints should include:
  1. A description of the practice or action including all relevant facts.
  2. The name and address of the person making the complaint.
Alpine Bank will respond to the complaint within ten business days.

Binding arbitration covers all transactions on this site. Any controversy or claim arising out of or relating to the use of this web site that cannot be settled to your satisfaction by our Compliance Officer shall be resolved by arbitration in Glenwood Springs, Colorado. Such disputes will be administered by the American Arbitration Association under its Commercial Arbitration Rules. Any judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof. The prevailing party in any arbitration proceeding shall be entitled to an award of reasonable attorney fees.



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