Email Fraud

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	Email Fraud

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What is a fraudulent e-mail?
A fraudulent e-mail, also known as spoofing, imposter, or phishing e-mail, is one that has been forged so it looks like a legitimate e-mail from a particular organization. Its goal is to trick you into providing sensitive personal information that can be used for identity theft.

It's often hard to detect a fraudulent e-mail, because the e-mail address of the sender often seems genuine, as do the design and graphics. However, there are signs to be aware of: Fraudulent e-mails often try to get personal information from you by either luring you into providing it by replying to the e-mail, or by including links to a site that tries to get you to disclose personal information.

How can I be sure that I'm dealing with Alpine Bank?

Alpine Bank will never send you an e-mail asking for your passwords, credit card numbers, or other sensitive information.
If we request information from you, it is because you have initiated the contact and we are replying to you with a request for information that is necessary to assist you.

If you're required to enter personal information to log into Alpine Online or fill out an application or form, it's always done on a site secured with SSL technology. You can tell if the site is secure by the visual padlock icon at the bottom of your screen. If you click on the padlock, a security certificate will pop up. In this pop-up, there's a section that says "Issued to:" If it's really an Alpine Bank site, then the URL will end in "netteller.com or alpinebank.com."

Browser Secure Not secure

Netscape Navigator or Communicator

Microsoft Internet Explorer No icon

If you use a link in an e-mail you receive from us, you can make sure that you are on an Alpine Bank page by comparing the address of the site found in the Address/Location area of your web browser to those in the table below:

www.alpinebank.com/ (this address may include an extension)

www.netteller.com/alpinebank/login.cfm

cm.netteller.com/ (this address inlcudes an extension)

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