| What is eDocs? |
| eDocs are just like your original paper statement or notice only emailed to you rather than delivered by U.S. Mail. The delivery method used is a ‘Push’ method meaning your statement(s)/notice(s) are emailed to you as a secure .pdf (Portable Document Format) attachment. |
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| What will my eDocs statement look like? |
Your eDocs statement will look similar to your paper statement. See example below:
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| Are eDocs secure? |
Yes. Statement(s)/notice(s) are sent as a “shell” .pdf without customer data. Once the user logs into eDocs, the ID and Password are authenticated and the data fills the PDF document. The data included in the statement(s)/notice(s) is streamed via a secure 128-bit SSL encryption.
Your Alpine Online ID and Password are your keys to eDocs. eDocs also uses a security phrase which identifies that the email being sent to you has originated from Alpine Bank. This will help safeguard you against unwanted Phishing attempts.
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| Can I receive check images with my statement? |
| You have the option to receive check images with your electronic statement. However, you must be set up with image statements. Contact a Customer Service Representative at your local Alpine Bank to see about receiving check images with your statement (fee may apply). |
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| Do I need any specific software to receive eDocs? |
- Adobe Acrobat Reader® version 6.0 or higher is required to open and view your statement(s)/notice(s)*. To download the latest version of Adobe Acrobat Reader®, click here.
- We also recommend that you use the latest browser version available that supports 128 bit SSL Encryption.
- You will need email access with at least 1MB of free space to receive your statement(s)/notice(s)
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| Can I save or print my eDocs Statement? |
| Yes. With your eDocs statement or notice you can save your statement/notice to a folder on your computer by selecting 'Save As' from the 'File' menu option. To print your statement select 'File' from the menu options and select 'Print'. |
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| Can I have my eDocs Statement delivered to an additional email address? |
| Yes. Within eDocs you have the option to add one additional recipient. You will have the ability to maintain the email address and assign an ID and PIN for this additional recipient along with what documents they will receive. You can also save your statement to a file on your computer and email it to whomever you choose. |
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| Will I still receive my paper statement by U.S. Mail? |
| eDocs eliminates the need to mail a paper statement. Once enrolled, you will receive your next statement by U.S. mail AND by email; and from then on, you will only receive your statement by email. Although you are opting out from receiving your statement(s)/notice(s) by U.S. mail, you have the option to receive a paper statement, at any time, by request. |
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| Is there a fee for eDocs? |
| There are currently no service charge fees for the use of eDocs. |
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| How do I sign up for eDocs? |
You will be able to enroll for eDocs by logging into Alpine Online and clicking on eDocs. If you are not currently an Alpine Online customer, click here to apply for Alpine Online. Click here to view the eDocs User Guide or follow these simple steps below to enroll:
- Log into Alpine Online and select ‘eDocs’.
- You will be directed to confirm your email address (This is the email address your eDocs will be emailed to) and to select a security phrase.
a. Click ‘Change Email Address’ if you need to update your email address. You will be directed to the ‘Options’ page within Alpine Online, change your email address and click ‘submit’. Then go back to eDocs by clicking on ‘eDocs’.
b. The security phrase identifies that the email being sent to you has originated from Alpine Bank. This will help safeguard you against unwanted Phishing attempts. Your security phrase will be included on all eDocs correspondence.
- Click ‘Save Settings’.
- Leaving your browser window open, check your email. From your email inbox, open the email (notice your security phrase in the subject line) and open the attached .pdf document.
- Once at the eDocs login page, enter your Alpine Online ID and Password, and click ‘Login’.
- This brings you to a sample eDocs statement where you will click to confirm the enrollment process. This insures that you are capable of receiving an eDocs statement. Click on the link to complete the enrollment process.
- Once you click on the link, you will be directed back to Alpine Online to set up the accounts in which to receive eDocs.
- From ‘Documents and Setting’ select the account and either check mark ‘Select All’ or check mark next to the documents you would like to receive by email and click ‘Save Settings’.
- You will be directed to the eDocs Terms and Conditions. You must select ‘I Accept’ to complete the enrollment process.
- If you would like to set up more accounts for eDocs, repeat steps 8 & 9.
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