You’ve been asking for a seamless, easy-to-use online banking and mobile app for banking from home, work or the hills. We heard you! And Alpine Bank is delivering.
On Tuesday, September 28, Alpine Bank is upgrading its online banking and mobile app. We think you’re going to love the changes.
What You Need To Know
- Your username and password for online and mobile banking will stay the same.
- On September 28, the current app will prompt you to download the new Alpine Mobile app from your Apple App Store or Google Play Store.
- All existing bill payments, payees scheduled, transfers, and existing external accounts will automatically carry over to the new system.
Signing In For The First Time
Alpine Mobile App:
Beginning September 28, the current app will prompt you to download the new Alpine Mobile app from the Apple App Store or Google Play Store.
Alpine Online Banking:
From our website, click on Online Logins.
- Enter your existing username and password to sign in.
- Get started with two-step verification by choosing your preferred verification method: voice message, text message or Authy app. (The Authy app can be downloaded from your Apple App Store or Google Play Store). Follow the steps listed for the verification method you selected.
- Upon receipt of the verification code. Enter the code and click Verify.
- Review the User Agreement and click Accept.
- You will be taken to your new Dashboard to begin your new online banking experience!
Accessing Additional Online IDs
If I have multiple Online Banking accounts will I have to log in to each account with the usernames and passwords for each account separately?
With our new mobile app, you can sign into multiple user profiles and quickly switch between them using a PIN or biometric verification such as a fingerprint or facial recognition, instead of entering a username and password.
To access separate IDs through Online Banking, you will need to log in using the username and password for the specific ID that you would like to access, each time you login.
How do I add additional login profiles to my mobile app?
- Click on the three lines in the upper left corner to expand the menu.
- Select My Profile
- Select Add profile.
- Sign in to the second profile.
- Complete the two-factor authentication process.
- Create and confirm a four-digit passcode for this account.
- Enable Touch ID or Face ID, if applicable.
How do I switch between profiles on my mobile app?
- From the login screen, click on your username and select the profile you wish to sign into.
- Enter your PIN or biometric verification, such as a fingerprint or face ID.
- Once logged in, click on the three lines in the upper left corner to expand the menu.
- Select My Profile, then choose Switch Users.
- Select the profile you wish to log into.
- Enter the PIN or use the biometric verification if prompted.
The Two-Factor Authentication Process
What is two-factor authentication?
Two-factor authentication is a security feature that helps safeguard your account information. To implement two-step verification, select one of the following verification methods:
1. Voice message or text message to the mobile phone number entered, or
2. Use the Authy app, which can be downloaded from your Apple App Store or Google Play Store, or
3. Authenticator app.
After entering the verification code, if you are logging in from a secure computer, you have the option to select “Don’t ask for codes again while using this browser.” This allows you to avoid having to enter a verification code during each login. This option should never be selected on a shared or public computer.
How does the phone call verification process work?
If you selected that your preference is to receive a phone call, you will be directed to enter a single specific digit before the verification code is provided.
If you do not answer the first phone call, a second call will not be made automatically and the system will not leave codes on voicemail. Therefore, if you do not answer the authentication phone call, you must start the two-factor authentication process over. (Note: The verification phone number may not come from a Colorado area code.)
What should I do if I do not receive a verification code to continue with the two-factor authentication enrollment?
Verify the phone number you entered is correct. If it is not correct, contact Support at (800) 551-6098.
How much time do I have to enter the verification code?
Codes are valid for five minutes.
Can I lock myself out if I enter an incorrect verification code?
Yes, you can get locked out of the enrollment process if too many attempts are made with an incorrect verification code, which is more than six times in an hour. There is no manual reset for this; you must wait an hour to try again following your first attempt.
If you make more than 20 unsuccessful attempts in a 24-hour period, your login will be Suspended and you will not be able to attempt access again for 24 hours. If you have questions or need additional assistance, please contact Support at (800) 551-6098.
If I selected Remember this Computer, why am I being asked for a verification code each time I log in?
There are several reasons you may be prompted for a verification code. If you:
- Log in on different browsers,
- Deleted your browser history, or
- Have your browser settings set to delete your cookies and history automatically.
Can I receive the two-factor authentication verification code via email?
No, this option is not available. The code may be received using one of the following options:
- Text message
- Phone call
- Authy app (A third-party app that generates a one-time passcode. To register you will need an email address and phone number.)
- Authenticator app
How can I reset my two-factor authentication enrollment?
You can reset your own two-factor authentication enrollment in both the mobile app and online banking by selecting your name from the menu, then click Settings and Security.
After signing in, you will see your Dashboard. A list of your accounts is presented at the top. To view all accounts on one screen, select View All.
Beneath your account listing are shortcuts to other options, including Transfers, Pay a Bill, Pay a Person, Message, Send Money with Zelle, etc. Under the shortcuts, you will find sections that are referred to as cards, which give you quick access to Transactions, Payments, Transfers, Card Management, and more.
Can I reorganize my dashboard?
Yes. At the bottom of the dashboard, click Organize dashboard to drag and drop, delete or add cards.
The dashboard activity displays transactions from all my accounts. How can I find account-specific information?
Simply click on the specific account you would like to review.
Managing Accounts and Transactions
How do I set up an account alert?
Select the account you would like to add an alert to, then select Alert preferences. You may set up balance, transaction, or Card Management alerts. You may choose to receive alerts by email, text or within the app.
Can I view my statements?
Yes. To view your statements, choose the account you’d like to review and select Statements to view two to three months’ worth of eStatements, or choose Documents to view up to two years’ plain text statements. If you wish to sign up for eStatements you have the option to enroll at the top of the screen.
Payments and Transfer
Will my bill pay payees and scheduled payments continue after September 28?
Yes, all scheduled payments and bill payees will carry over to the new system.
Will my scheduled or recurring transfers continue after September 28?
All scheduled and recurring transfers will carry over to the new system.
How do I transfer money between my accounts?
Select the Transfer icon. Then choose the account(s) you wish to transfer From and To. Eligible internal and external accounts will be listed.
How do I make a loan payment?
Select the Transfer icon and choose the checking or savings account you wish to make your payment from. Then, select your loan account to transfer to. To schedule a recurring payment, select More Options to schedule frequency and date.
How can I view an estimated payoff for my loan?
An estimated payoff is shown in the Details section when viewing your loan account. Note: This payoff amount is only an estimate. For a final payoff amount, please contact Support at (800) 551-6098.
Managing Debit Card Access and Controls
What controls are available for managing my debit card(s)?
Under Card Management on your Dashboard you have more access and control for your Alpine Bank debit card. You can:
- Report a card Lost or Stolen,
- Turn your card on or off using the slider, or
- Reorder and Activate a new card.
By selecting Alerts and Protection, you can manage card notifications, choose to be notified of all transactions completed, or choose to block or be notified on transactions based on Locations¸ Merchant Types, Transaction Types, or Spending Limits.
Can I lock my debit card from being used for a period of time?
Yes. Within Card Management, simply select the card you wish to lock and toggle the slider. New transactions will be denied, however, recurring payments may continue. Any credit transactions to the card will also continue.
Alpine Mobile App
Are there device requirements to access the mobile app?
Yes. The mobile app is compatible with iPhone and iPad devices running iOS version 11 or newer, and Android phones and tablets with operating system version 5.0 or newer. Devices must have a data connection or be connected to Wi-Fi.
Do I use the same user ID and password for the mobile app as I would for online banking?
Yes. You will use the same user ID and password that you use to log into online banking.
If I forgot my password, can I reset it within the app?
Yes. You can easily reset your login credentials by clicking on the Forgot? link on the mobile app.
How do I sign out of the mobile app?
You will automatically be signed out when you swipe or close the app. Each time you access the app, you will be required to enter your passcode, use your fingerprint or utilize the facial recognition feature to log in.
Can I pay bills, or pay a person in the app?
Yes. You can easily add payees, edit payees, and submit payments using the app.
Is there a fee to use mobile deposit?
No. Alpine Bank does not charge a fee for using Alpine Mobile. However, your wireless carrier’s standard web access and text message rates may still apply. You must have an online banking account to qualify for Alpine Mobile. Please refer to product terms and conditions.
Are there any limitations with using mobile deposit?
Yes. There are daily and monthly limitations to the number of checks and dollar amounts that may be deposited through a mobile device. You may view deposit limits in the app by navigating to Deposits, then click Deposit a Check. Under the box to enter the check amount, click Deposit Limits.
When I make a mobile deposit, why doesn’t the app automatically take a picture?
The auto capture feature is not currently available. However, we are actively working to offer this very soon. When taking pictures of a check, make sure you're in a well-lit area and the check is placed on a darker surface for contrast.
Alpine Online Business
I don’t see all of my bill pay options, like managing users and approve payments. How can I access additional bill pay options outside of setting up a new payee or making a payment?
Using the Payments menu option, you can make payments or set up new payees. However, to access the full Bill Pay functionality, click on the Business menu option. From there you’ll see the Bill Pay tab and access the full functionality. Simply click on the Dashboard tab to go back to viewing account balances and transaction information.
How do I manage my users?
To manage users, click on the Business menu option. Choose Cash Manager and Manage Users. Simply click on the Dashboard tab to go back to viewing account balances and transaction information.
Will I still use my secure token to access additional business services?
Yes, if you have ACH or Online Wire access, once you click on the Business menu option, you will be required to enter your secure token code before being directed to your additional business services.
How do I initiate an ACH template?
Click on the Business menu option. Choose Cash Manager and ACH. From there you’ll see the screens to initiate and manage your ACH transactions. Simply click on the Dashboard tab to go back to viewing account balances and transaction information.
Will I still have the option to approve ACH or Wires in the Alpine Mobile app?
Yes! If you’d like to continue using the option to approve ACH or Wires in the Alpine Mobile app, please contact Commercial Services at 833-325-7902.
How do I transmit or approve a Wire Transfer?
Click on the Business menu option, Choose Cash Manager and then Wires. From there you’ll see the screens to initiate new wire transfers or edit your existing templates. Simply click on the Dashboard tab to go back to viewing account balances and transaction information.
How do I upload a Fraud Solutions file and decision Fraud Solutions exception items?
To access Fraud Solutions, click on the Business menu option, choose Cash Manager and then Fraud Solutions. From there you’ll see the screens to manage fraud solutions. Simply click on the Dashboard tab to go back to viewing account balances and transaction information.
Intuit Financial Software or Third-Party Aggregators
Does Alpine Bank offer connections with Intuit financial software, Quicken and QuickBooks?
Yes, if enrolled for Online Banking, you can connect to your accounts through Quicken financial management software or through QuickBooks account management software.
What is the difference between Web Connect and Direct Connect?
Web Connect allows you to download your transactions directly from within Online Banking and import them into Quicken / QuickBooks. Direct Connect allows Intuit to connect directly to your Alpine Bank accounts on your behalf. You do not have to manually sign in to Online Banking and manually download transactions. It is a two-way connection that can be used for paying bills and transfers from within the Intuit product.
How do I connect to Quicken or QuickBooks?
When activating through the software, search for ‘Alpine Bank’ to use Web Connect or ‘Alpine Bank-DL’ to use Direct Connect. You will be required to enter your Online Banking username and password, and then select the accounts to be linked.
I am unable to connect my accounts with Quicken / QuickBooks, who should I contact?
If you were previously connect to Alpine Bank with Quicken or QuickBooks, you may need to disconnect and reconnect to re-establish connectivity. Below are helpful links on how to do this.
- For Quicken:
- For QuickBooks:
Questions about Intuit products and features should be directed to Intuit support: 1-800-446-8848.
Will my third-party aggregators, such as Mint, Acorn, etc., still be able to access my online banking accounts?
If you were previously connected to Alpine Bank with a third-party aggregator, you may need to re-establish the login connection from that site. If this connection is still not working properly, please inform your third-party aggregator that you are having issues so they can work to correct it on their end.