Access AlpineRemote Services
Step 1. Review and save the provided User Guides. They provide helpful step-by-step instructions for using the AlpineRemote Deposit Service. The Terms and Conditions for the service are provided below in the PDF titled AlpineRemote Agreement.
Step 2. Log into AlpineRemote Services
- From the top of any alpinebank.com page, click on Online Logins, then click on AlpineRemote Services (located under Additional Online Logins)
- Login with your user credentials
- Once logged in, you will be prompted to create a new password and a security question.
(Password requirements: at least eight characters in length, contains at least one upper case letter, with one lower case letter, and one number).
Step 3. Install the check scanner software using the Scanner Installation User Guide.
Please Note: Administrative rights will be required to install the scanner software on the PC.
Windows 8.1: Internet Explorer 11, or Google Chrome.
Windows 10: Internet Explorer 11, Microsoft Edge, or Google Chrome.
.NET Framework 4.6 or higher
User manuals are provided in electronic format and are accessible by clicking on the following links:
AlpineRemote Deposit User Guide (Get answers fast with this simplified version of the complete handbook)
Remote Deposit Complete Handbook (Complete Handbook for Check Scanning - Requirements)
Black Lines on Check Images (Panini Troubleshooting Guide)
FREQUENTLY ASKED QUESTIONS
Can the check scanner work on a different computer?
No. Scanner-specific drivers must be installed on each computer in which the scanner will be used. If the scanner is moved, or computers are changed, drivers must be installed before the scanner will work.
Do I need to clean the check scanner?
Yes. Scanner maintenance is critical for successful scanning. The maintenance includes cleaning the rollers, camera, and changing the ink cartridge when needed. Please contact your Alpine Bank eBanking Specialist for assistance and/or supplies.
How do I send a remote deposit?
For step-by-step instructions, please see the AlpineRemote Deposit User Guide.
When are the cutoff times to send a deposit for processing?
Remote deposit files are submitted for processing on business days, excluding federal holidays, based on the following cutoff times: 8:00 a.m., 10:00 a.m., 12:00 p.m., 2:00 p.m. 4:00 p.m. and 6:00 p.m. Mountain Time. Remote Deposits sent after 6:00 p.m. (MT), or on weekends, or federal holidays, are submitted for processing on the next cutoff time at 8:00 a.m. the following business day.
Can I deposit a foreign check, or a counter check?
No. Foreign checks and/or counter checks may not be remotely scanned for deposit. These checks will reject and will not post to the account.
What Do I Do With Checks After Scanning Them For Deposit?
Physical checks must be stored for a period of 30 days in a secure, preferably locked, location until they are destroyed.
You may verify the status of a deposit by logging into the AlpineRemote Merchant Portal and reviewing the Deposit Results Report:
- Click on the Reports tab, and select the ‘Deposit Results’ link
- Select the date range, then click ‘Get Deposits’
- Check the Deposit Status column for deposit details
What are the most common Deposit Status types?
Deposited – The deposit has gone through the keying and balancing process and is in approved status until the next scheduled file cutoff time.
Open – The batch is still open to scan checks and must be closed for the deposit to be submitted.
Deleted – The user deleted the batch before it was submitted. The batch will not process and must be rescanned again into a new batch.
Rejected – the system has rejected a deposit (ex. file did not balance, or a check was scanned twice).
Tip: Compare Your Count and Your Amount against Received Count and Received Amount. You must rescan the deposit with the correct check count, and the correct total deposit amount. In the example below, Your Amount was off was off by $0.05 from the Received Amount.