ALPINEREMOTE® DEPOSIT

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OVERVIEW

Access the AlpineRemote Merchant Portal

  • Access the AlpineRemote Merchant Portal from the top of any alpinebank.com page, then click on 
  • Select the AlpineRemote link listed under Additional Online Logins
  • Log in using the User Name, Password and Company

Administrators & Password Requirements

Administrators (Admin) receive the initial login credentials (provided separately).
The Admin has the ability to:

  • Add new users, unlock users, disable or delete users
  • After an Admin has created a new user profile, a temporary password will automatically generate
  • New users are required to change the temporary password during their first login
  • Passwords are case sensitive and must contain at least 1 of the following:

Refer to our AlpineRemote Deposit User Guide for additional how-to resources.

USER MANUALS

User manuals are provided in electronic format and are accessible by clicking on the following links:

AlpineRemote Deposit User Guide (Get answers fast with this simplified version of the complete handbook)

Deposit Results Report (View the status of your check deposits)

Scanner Installation (Setup and Install a check scanner)

User Administrator (Create a New User, Assign Privileges and Roles, Unlock a User)

Reports (Reports section – for remote check deposits and/or Online e-check payments)

Navigational Features (Customizable Dashboard, Display Settings, Tool Tips and Other Features)

Remote Deposit Complete Handbook (Complete Handbook for Check Scanning - Requirements)

Epson Scanner User Guide (Get help with using your Epson scanner)

Black Lines on Check Images (Panini Troubleshooting Guide)

FREQUENTLY ASKED QUESTIONS

Can the check scanner work on a different computer?

No. Scanner-specific drivers must be installed on each computer in which the scanner will be used. If the scanner is moved, or computers are changed, drivers must be installed before the scanner will work.

Do I need to clean the check scanner?

Yes. Scanner maintenance is critical for successful scanning. The maintenance includes cleaning the rollers, camera, and changing the ink cartridge when needed. Please contact your Alpine Bank eBanking Specialist for assistance and/or supplies.

How do I send a remote deposit?

For step-by-step instructions, please see the AlpineRemote Deposit User Guide.

When are the cutoff times to send a deposit for processing?

Remote deposit files are submitted for processing on business days, excluding federal holidays, based on the following cutoff times: 8:00 a.m., 10:00 a.m., 12:00 p.m., 2:00 p.m. 4:00 p.m. and 6:00 p.m. Mountain Time. Remote Deposits sent after 6:00 p.m. (MT), or on weekends, or federal holidays, are submitted for processing on the next cutoff time at 8:00 a.m. the following business day.

Can I deposit a foreign check, or a counter check?

No. Foreign checks and/or counter checks may not be remotely scanned for deposit. These checks will reject and will not post to the account.

What Do I Do With Checks After Scanning Them For Deposit? 

Physical checks must be stored for a period of 30 days in a secure, preferably locked, location until they are destroyed. 

You may verify the status of a deposit by logging into the AlpineRemote Merchant Portal and reviewing the Deposit Results Report:

  • Click on the Reports tab, and select the ‘Deposit Results’ link
  • Select the date range, then click ‘Get Deposits’
  • Check the Deposit Status column for deposit details

What are the most common Deposit Status types?

Deposited – The deposit has gone through the keying and balancing process and is in approved status until the next scheduled file cutoff time.

Open – The batch is still open to scan checks and must be closed for the deposit to be submitted.

Deleted – The user deleted the batch before it was submitted. The batch will not process and must be rescanned again into a new batch.

Rejected – the system has rejected a deposit (ex. file did not balance, or a check was scanned twice).

Tip: Compare Your Count and Your Amount against Received Count and Received Amount. You must rescan the deposit with the correct check count, and the correct total deposit amount. In the example below, Your Amount was off was off by $0.05 from the Received Amount.

 

CUSTOMER SUPPORT

For assistance with:

  • Scanner Troubleshooting (ex. scanner isn’t working and an error message appears)
    Please call 1-877-433-3812, select option 2, option 2 (customer support provided by EPS)
  • Make a remote deposit, check the status of a deposit after it’s been scanned, or general assistance
    Please call 1-877-433-3812, select option 3, option 3, and option 4 (customer support provided by EPS)
  • Login Issues
    Please call Alpine Bank’s Call Center at 800-551-6098 and ask for AlpineRemote support