AlpineRemote® Online Payment
With AlpineRemote Online Payment you can securely accept e-checks and card payments online, which allows you to consolidate your payment management in one place.
AlpineRemote Online Payment makes it easier for you to performing web payment processing or donations. We create a URL that will take customers to your customized, branded payment portal. Use the URL link on your website or email it directly to your customers.
Whether you want to provide a way for your customers to pay their bills online or make it easier for people to donate to your organization, we can customize an online payment portal that fits your needs. The following are some of the benefits of using AlpineRemote Online Payment:
- Increase sales and donation revenue by giving your customers additional payment options.
- Give your donors an easy way to give and stay connected even when traveling or moving.
- Receive more consistent payments with the recurring payment feature.
- Save time and money. No need to fill out deposit slips, endorse checks, or drive to the bank. The payments or donations are automatically deposited into any of your designated Alpine Bank accounts.
- Less effort and worry. We not only create the online payment portal for you, we also store the customers' information on a secure server.
AlpineRemote ACH is an additional option that allows you the merchant to obtain written authorization from an end user/consumer which then provides the business with the ability to process pre-authorized ACH single debits, recurring ACH debits and ACH refund (on prior transactions only).
Want to Receive Check Payments Online?
Does your business also accept check payments? With AlpineRemote® Deposit, you can quickly and securely process check payments from your desk. Learn more
Need Help?
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Getting Started
First Time Logging in to AlpineRemote Services:
- From the top of any alpinebank.com page, click on Logins, then click on AlpineRemote Services (located under Additional Logins)
- Login with your user credentials provided by your Commercial Banker.
- Once logged in, you will be prompted to create a new password and a security question.
Password requirements: At least one uppercase letter, at least one lowercase letter, at least one number and at least one special character (e.g., !@#$%). Password cannot be username.
System Requirements:
.NET Framework 4.8
AlpineRemote Agreement
USER MANUALS
Add a New User
Reports
SmartPay Handbook
Online Payment User Guide - Merchant
Online Payment User Guide - End User
Frequently Asked Questions
When will I receive my deposit?
The Online Payment file is submitted for processing the next business day. Everything that is submitted before 6 p.m. Mountain Time will go with the 6 p.m. file and will be deposited into your account the following business day, with our 8 a.m. file. For anything submitted after 6 p.m., your deposit will be pulled with the next day’s 6 p.m. file and will be processed the following business day, at 8 a.m. Mountain Time.
Can I void a transaction that was submitted incorrectly?
Yes, you can void any transaction that was submitted that same day.
Can I process a refund?
If you are enabled for Credit Cards, you may process a refund through the payment portal. If you only accept ACH, you will need to issue your customer a check for their refund.
What do the Dashboard terms Approved, and Processed, mean?
The status Approved means the transaction was submitted, and it’s ready to go with our 6 p.m. file for processing. Any transaction that has the Approved status may be voided if necessary.
The status Processed means the transaction was processed and will be in your account with our 8 a.m. file on the next business day.
My end user can’t log in with their login credentials, how can I get them get logged in?
For step-by-step instructions, please see AlpineRemote Online Payment - Merchant User Guide.
Can we add credit cards to our current online payment portal?
Yes, please contact your local branch to complete a Merchant Processing Agreement. Additional charges apply when adding credit cards.
Can we make edits to our branded online payment portal?
Yes, please contact your local branch to request additional edits and updates.
Can my end users set up, edit and/or disable Recurring and Scheduled Payments?
For step-by-step instructions, please see the AlpineRemote Online Payment - End User Guide.
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