Scammers pretending to be Alpine Bank are sending phishing text messages. Do not click any links in these text messages or reply.
Financial institutions will never ask you for your password or login information. If you receive a questionable text message or email claiming to be from Alpine Bank, please send a copy to [email protected]. If you suspect fraudulent activity on your account, Alpine Bank customer service and internet banking support representatives are available to take your call Monday through Friday, 7:30 a.m. to 6:00 p.m., and on Saturdays from 8:30 a.m. to 12:30 p.m., at 800-551-6098.
Who is being affected:
- Customers and noncustomers are being affected.
What is being sent:
- Text messages containing spoofed Alpine Bank login pages and messages indicate the person's account is locked or there is a pending transaction.
- The messages vary in sender, weblink and content
What should you do:
- Do not enter your username or password into links from text messages
- If you did enter your username and password, contact Alpine Bank immediately
Monday through Friday, 7:30 a.m. to 6:00 p.m., and on Saturdays from 8:30 a.m. to 12:30 p.m., at 800-551-6098. Or come into a branch.
- Please send a screenshot of the message to [email protected]
- Report the message as spam using your messaging app
What is Alpine Bank doing:
- Taking down the spoofed websites
- Working with customers who input their credentials to minimize any losses
- Working with different services to stop the spam messages
- Be cautious of unsolicited messages asking you to act
- Do not click links in messages
- When in doubt, contact the bank on a known number