Commercial Resources - Bill Pay

Bill Pay

To access Bill Pay, select the PAYMENTS dropdown menu, then choose Business Bill Pay under the Bill Pay options.

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First-Time Setup

The Authorized Administrator must access the Business Bill Pay tab first, to complete the bill pay enrollment, before any additional users can access and utilize the service.

When you access the Business Bill Pay tab for the first time, you will need to establish a Security Key, which is a word or phrase of your choice that will briefly display each time you click on the Business Bill Pay tab.

After completing these steps, you will be directed to the dashboard.

Dashboard

The dashboard is your Business Bill Pay landing page. It offers a glance at payments that are scheduled and those that have been processed. It also provides access to view your bill pay Reminders, Shortcuts and Payments.

Adding a Payee - Company

1. From the Payees dropdown, select Add a Company.
   
   
2. Input the payee information in all required fields (*).
   
   
3. Select Next.
   
   
4. Input the Payee Nickname and Address.
   
   
5. Review the payee information carefully and select Submit payee.
   
   
6. Once the payee is added you can choose to Add another payee or Schedule payment.

Adding a Payee - Individual

1. Select the payment method you would like to use for the payment; You can choose to send the payee an email to allow them to provide their banking information, you can input the banking information if you have it, or you can mail a check.  

2. Input all required information (*) for the payee.
   NOTE: If you choose to have the payee input their banking information via email, you must set a security keyword and provide it to the payee.

3. To activate the payee, select how you would like to receive a four-digit code. Select Request activation code.
   
   
4. Enter the activation code and select Submit.

Paying a Bill

1. From the dashboard, select the Payments dropdown.
   
   
2. Select One-time payment or set up a Recurring Payment.
   
   
3. Choose a payee from the payee list.
   
   
4. For a one-time payment input the Pay from account, Amount, and Process date.
   
   
5. For a recurring payment choose the Series options/preferences and set the Frequency.
   
   
6. Select Review.
   
   
7. Select Pay all for a one-time payment or Submit for a recurring payment.

NOTE: Electronic payments typically take 1-2 business days to process, and check payments typically take 5-7 business days to process.

Approving Payments

If your Business Bill Pay setup includes dual control or dual signature approval, complete the following steps:

1. Select Business Bill Pay from within the Bill Pay options under the PAYMENTS dropdown.
   
   
2. Select Approve now from the blue banner at the top of the dashboard to approve the pending bill payments.

3. Select Approve next to each pending payment that needs approval.

Adding An Additional Pay From Account

To add additional Pay from Accounts to Bill Pay, complete the following steps:

1. Select Business Bill Pay from within the Bill Pay options under the PAYMENTS dropdown.
   
   
2. Select the Options dropdown and choose Manage Bill Pay Accounts.
   
   
3. Select + Add new account from the top.
   
   
4. Input the required information (*) and select Save changes.
   NOTE: Only accounts associated with your online banking may be added to your bill pay profile.
   
   The account must be approved by Alpine Bank before it will show within your online account. These approvals are processed during business hours and in the order they are received.

Options

Under the Options dropdown, you can update your Company Profile, set up e-Notifications, Manage Users, and pull payment Reports.

Company Profile allows you to view the information on file for your company. You can also enable dual signatures, which adds an extra layer of security by requiring two bill pay users to approve payments.

e-Notifications allow you to set up text or email notifications for specific payment events, recurring payments, payment reminders, etc.  

Manage Users allows you to edit user’s information and establish their bill pay permissions.

Reports allow you to pull reports detailing Payments Processed, Payment Changes, Payments Stopped and Payees Added.

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