Online Banking & Mobile App Guides


Frequently Asked Questions

Find helpful answers to questions pertaining to online banking, our mobile app and more here


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Online Banking Support
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Two-Factor Authentication


Two-factor authentication is a security feature that helps safeguard your account information.

After entering your username and password, you will be prompted to set up 2-step verification. Click Get Started.

Get Started

To implement 2-step verification, select one of the following verification methods:

Choose verification method

Note: The Voice or Text Message option requires a U.S. phone number. Users with international phone numbers must use the Authy App (or another Authenticator App that is compatible with international phone numbers) as their verification method.


Voice or Text Message

Verification codes are sent to your phone using the number you provide.

Enter the phone number you wish to receive a unique verification code when you sign in, to confirm that it’s you. 

Set up phone

Select Phone Call or Text Message/SMS. Then select Send code.

confirm phone number

Authy App (Twilio Authy 2-Factor Authentication)

The Twilio Authy app can be downloaded from your Apple App Store or Google Play Store.

Authy app

You must be enrolled in the Authy App with your phone number to get your verification code from the Authy app.

Select Authy. Enter your email address and phone number, then click Next.

enter email

Select Authenticator App, then click Send Code.

select authenticator

Enter the verification code that was sent to your Authy app and click Verify.


Going forward, you will be able to use the Authy app to sign in to your account.

all set

Authenticator App

We support using authenticator apps using either a QR code scan or manual code entry to receive your verification code.

If you are using a different authenticator app, you will select Authenticator App.

From your Authenticator App, you will add a new account.

We will be showing the steps to setup the VIP Access App in this guide. You must be enrolled in the VIP Access App to receive your verification code via the VIP Access app.

authenticator app           

Select Scan QR Code from your Authenticator App or enter the code manually.

scan qr code

Enter the verification code from your Authenticator App.

verification code

Going forward, you will be able to use your Authenticator App to sign in to your account.

all set

Resetting Two-Factor Authentication

If you have already setup your two-factor authentication, you are able to reset your enrollment.

While you are logged in to either your online banking or mobile app, select your name or My Profile from the menu, then click Settings.


Select Security, then under Two-factor authentication, click Edit Settings


Confirm your password, then under Verification Methods, click Remove. From here, you may also add another verification method.

2-step verification

Click Remove to confirm that you would like to remove your 2-step enrollment. You will be logged out.