Personal Online & Mobile Banking - Forgot Username Password
Online Banking & Mobile App Guides
Frequently Asked Questions
Find helpful answers to questions pertaining to online banking, our mobile app and more here.
Zelle®
Send money directly from our app to friends and family with Zelle®
Learn More
* Must be at least 13 years of age. Please refer to product terms and conditions.
Customer Support
Online Banking Support
(800) 551-6098
Forgot Username or Password
{beginAccordion}
Resetting a Password
- If you are logging in from our website, select Log In enter your Username and click Log In. Select Forgot? beneath the username and password fields.
- Complete the information in the form, including the Username and Email. If you do not know this information, you can Try another way and you will be asked for different verification information. Select Next.
Or, if you are logging in using the Alpine Mobile app, select Forgot? - Enter the verification code and select Verify.
Note: If you did not receive the verification code you can either Resend it or select Try another way. - The Reset Password screen will ask you to enter and confirm your new password.
- Select Update.
- After your password has been reset successfully, you will be taken to the Dashboard screen.
If you continue to have trouble logging in to Alpine Online or Alpine Mobile, please contact us at 800-551-6098.
Recover Username
- If you are logging in from our website, select Log In, enter your username and click Log In. Select Forgot? beneath the username and password fields.
- This form will ask for your Username and Email. Click Try another way and you will be asked for different verification information. Select Next.
Or, if you are logging in using the Alpine Mobile app, select Forgot?
Enter the verification code and select Verify.
Note: If you did not receive the verification code you can either Resend it or select Try another way.
The Reset Password screen will appear, and your username will be displayed after the Login for. You will be able to log in using your current username and password. Note: If you only need to recover your username and do not wish to reset your password, do not enter a new password and navigate back to the sign-in screen.
If you continue to have trouble logging in to Alpine Online or Alpine Mobile, please contact us at 800-551-6098.