Business Online & Mobile Banking - Bill Pay

Bill Pay

Accessing Bill Pay Services

Access your Bill Pay services by taking the following steps:

1. Log in to business online banking by clicking Login from the top right of any page on alpinebank.com.
   
   
2. Enter your username and password and select Sign In.
   
   
3. From the menu options on the left side, select Bill Pay from the Payments dropdown.

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First Time Setup

The Authorized Administrator must access Bill Pay first to complete the service enrollment before any additional users can access and utilize the service.

1. From the Bill Pay option, select Enroll. 

2. After receiving enrollment confirmation, select Continue and you will be taken to the Bill pay screen.

Adding a Payee - Company

1. From the Bill pay screen, select + New payee and then select Company. 

2. Complete the Add a bill template by inputting the company’s payment information and then select Submit. 

3. Your new payee will be listed on the Bill pay screen under the Payees tab.

Adding a Payee – Person

1. From the Bill pay screen, select + New payee and then select Person. 

2. Select the payment method you would like to use for the payment (Direct deposit, Email, or Check). NOTE: Text message (SMS) bill payments are not available for business customers. 

3. Complete the Add a person template by inputting the person’s payment information and then select Submit.

4. Your new payee will be listed on the Bill pay screen under the Payees tab. 

Paying a Bill - Company

1. From the Bill pay screen, select Pay a bill. 

2. To pay one bill, select the company from the Single list then enter the amount and any additional information from the More options drop down. Select Submit to complete the payment. 

3. To pay multiple bills, select the companies from the Multiple list then enter the date and amount. Select Review and pay. 

4. Verify the information on the Review payments screen and select Submit payments to complete the payments.
   
   NOTE: Electronic payments take 1-2 business days to process, and check payments take 5-7 business days to process.

 Paying a Bill - Person

1. From the Bill pay screen, select Pay a person. 

2. To pay one bill, select the person from the Single list then enter the amount and any additional information from the More options drop down. Select Submit to complete the payment. 

3. To pay multiple bills, select the companies from the Multiple list then enter the date and amount. Select Review and pay. 

4. Verify the information on the Review payments screen and select Submit payments to complete the payments.
   
   NOTE: Electronic payments take 1-2 business days to process, and check payments take 5-7 business days to process.

Manage Payments

Select Manage payments (top right above the calendar)

 
Approving Payments

If your Bill Pay service is set up with dual control or dual signature approval, complete the following steps:

1. From the Bill Pay screen, select Manage payments.
   
   
2. Select Approve now from the banner to review your pending payments. 

3. Select Approve next to each pending payment that needs approval or select the Approve All button at the bottom.

Adding Additional Pay From Account

1. To add an additional pay from account, select Manage Bill Pay Accounts from within the Options dropdown. 

2. Select + Add new account, complete the new account template, and then select Save changes. NOTE: The account will need to be approved by Alpine Bank before it shows within your online account. These approvals are processed during business hours and in the order they are received. 

Managing Bill Pay Users (Not Available to All Users)

1. To manage an existing user’s information and permissions, select Manage Users from within the Options dropdown. 

2. Select Edit to modify the user’s information and select Save changes when all information has been updated. 

3. Select Permissions to modify the user’s permissions.

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