Business Online & Mobile Banking Bill Pay

Bill Pay

To access Bill Pay, select the Business tab and complete the following steps:

1. If your ID is enabled with secure tokens, you will be prompted to enter a secure token code found either in your VIP Access app or your physical token.

2. Select the Bill Pay tab to complete bill pay functions.
   

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First Time Setup

The Authorized Administrator must first access the Bill Pay tab and complete the bill pay enrollment before any additional users can access and utilize the service.

There are preliminary steps each user must complete when first accessing their Bill Pay tab.

1. Challenge Questions and Security Key. You must set up Challenge Questions, from which you are prompted each time a payment is modified or scheduled. You must also establish a Security Key, which is a word or phrase of your choice that will briefly display each time you click on the Business Bill Pay tab.
   
   
2. Review and accept the terms and conditions and click Submit to accept the Bill Payment Service Disclosure.
   
   
3. After completing these steps, your Security Key will display, and you will be directed to your Payments Dashboard.
   
   

Approving Payments

If your Bill Pay setup includes dual control or dual signature approval, complete the following steps:

1. From the Dashboard, select the Business tab.

2. If your ID is enabled with secure tokens, you will be prompted to enter a secure token code found either in your VIP Access app or on your physical token.

3. Select the Bill Pay tab and then select Approve now to approve your pending payments.

4. Select Approve next to each applicable pending payment.
   
   

Adding an Additional Pay From Account

1. From the Dashboard, select the Business tab.
   
   
2. If your ID is enabled with secure tokens, you will be prompted to enter a secure token code found either in your VIP Access app or on your physical token.
   
   
3. Select the Bill Pay tab.
   
   
4. From within the Options dropdown select Manage Bill Pay Accounts.
   
   
5. Select + Add new account, complete the new account template, and select Save changes.

NOTE: The account must be approved by Alpine Bank before it will show within your online account. These approvals are processed during Alpine business hours and in the order they are received.

Payments Dashboard

The payments dashboard is your Bill Pay landing page. It offers a glance at payments that are scheduled and those that have been processed. It also provides one-click access for viewing bill pay Reminders, access to Shortcuts and Make a payment.

Options Settings

Under the Options dropdown, you can update the Company Profile, Manage Bill Pay Accounts and users, set up e-Notifications and pull payment Reports.

Managing Users (Not Available to All Users)

Through the Manage Users option, you can edit the user’s information and establish their bill pay permissions.

NOTE: Any time you update your account or user information, you must validate your changes by answering your challenge question.

e-Notifications

Set up text or email notifications to be reminded of events, recurring payments or any other customized communications.

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