Business Online & Mobile Banking - Messages

Online/Mobile Banking Guides

 

Frequently Asked Questions

Find helpful answers to questions pertaining to online banking, our mobile app and more here. 

Desktop Intuit Help

Get help with connecting to an Intuit desktop product, such as Quickbooks or Quicken here.

 

Customer Support

Online Banking Support
(800) 551-6098

Messages

 

Communicate securely with other users on your business online banking ID and Alpine Bank support representatives as well as view automated accounts alerts and important messages from Alpine Bank.

Accessing Messages

  1. Log in to business online banking by clicking Login from the top right of any page on alpinebank.com.

  2. Enter your username and password and select Sign In.

  3. From the menu options on the left side, select Messages.

Initiating a Secure Message

  1. From the Messages screen, select Start a conversation or Send us a message.
  1. On the New conversation screen, enter the recipient of your message in the To: field. NOTE: this may be another user with access to your business online banking ID or Alpine Bank.
  1. Enter your question or message within the Type your message… field. Click on the + symbol to attach a specific Transaction, Account, Payment, or Image or file to your message. Click Send to send the message to the recipient.

  2. Previous conversations, alerts, and messages are saved in your Inbox. Select filter to narrow down your message results.

    NOTE: Messages may be sent at any time. If a message is received outside our normal business hours (Monday - Friday, 8 a.m. to 5 p.m. Mountain Time) we will respond on the next business day in the order it was received. For immediate assistance, please call us directly at 833-325-7902 during business hours (Monday - Friday, 8 a.m. to 5 p.m. Mountain Time) .