You can cancel your lost or stolen debit card online, through mobile banking, or by calling our 24-hour info line. 1
To reach the info line dial: ALPINE INFO-LINE ( 888-4-ALPINE )
To cancel your lost or stolen debit card online:
- Log into online banking
- Once in, click on the Settings tab
- From this screen, click Manage Cards
- Simply check the Lost/Stolen box next to the card you wish to cancel, then click Submit
Your card will become inactive immediately, so you must reorder a new debit card. To reorder a debit card, you may call or visit your local Alpine Bank location . Once you receive your new card, you can log back into online banking to activate it.
To mark a card lost/stolen or suspend a card through mobile banking:
- Log into the Mobile App
- Choose the options menu in the upper left hand corner
- Choose Preferences
- Choose Manage Cards
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A list of cards will show. Click on the card and there will be an option to
- Reorder;
- Report (mark as Lost/Stolen); or
- Suspend (which allows the customer control over when their card can be used). If a card is in Suspend, automatic payments coming through will also get rejected
To activate your new card:
- Log into online banking
- Once in, click on the Settings tab
- From this screen, click Manage Cards
- Simply check the Activate box next to the card you wish to activate, then click Submit
1 Please note you will not automatically receive a new debit card simply by canceling it. You will need to call or stop in to an Alpine Bank branch to reorder a new debit card.