Resources

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Online Banking & Mobile App Guides

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Frequently Asked Questions

Find helpful answers to questions pertaining to online banking, our mobile app and more here

Zelle®

Send money directly from our app to friends and family with Zelle®
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Customer Support

Online Banking Support
(800) 551-6098

Card Management

Debit Cards

To manage your Alpine Bank Visa® debit card(s) please complete the following steps:

In the Dashboard, scroll down to Card management and select the debit card you wish to manage.

card management image

NOTE: The ellipse  takes you to a shortcut to submit an Alpine Bank Visa debit card Travel notice.

Card Management Includes:

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Lock Card

Select the green slide bar to lock your card and turn it off until you unlock it.

card management image

 

Alerts and protections - Notification Settings

Set up Notifications to alert you when a transaction is blocked or processed.

  1. After selecting the card, click on Alerts and protection.

    card management image
  1. Click on Notification settings.

    card management image
  1. Check-mark the type of notifications you would like to receive for blocked and/or processed transactions. Click Save.

    card management image  

 

Alerts & Protections – Blocks and Notifications

Location, Merchant types, Transaction types, Spending limit blocks and Notifications may be created to help protect you from debit card fraud or manage spending abilities.

  1. After selecting the card, click on Alerts and protections.

    card management image
  1. Click on Locations, Merchant types, Transaction types, or Spending limits.

    card management image
  1. Check-mark the type of transactions you would like to block, or receive notifications when transactions are processed. For spending limits, input the dollar amount limit. Click Save.  

    card management image

 

Report lost/stolen

Report a card as lost or stolen. This will deactivate your card.

  1. After selecting the applicable card, click on Report lost/stolen.

    card management image

    report lost or stolen
  1. Select either My card is lost or My card is stolen. Then, click Report Lost or Report Stolen to confirm that your card has been lost or stolen. Tell us at once if you believe your card has been lost or stolen. Telephoning is the best way of keeping your possible losses down, and to limit your liability for unauthorized transfers.

    card management image
  1. To obtain a new card, visit a bank location to have a new card printed. If you can’t make it into a location, you may call 800-551-6098 to order a new card and it will be mailed to you in seven to ten business days.

Reorder and Activate Card

If you have a broken or worn-out card, you may order a replacement. You may also activate a new card that was sent to you.
Note: Ordering a replacement card will not automatically deactivate your existing card.

  1. After selecting the applicable card, click on Reorder card. If you are activating a card, click on Activate new card.

    card management image

  2. Select Reorder. Reordered cards take seven to ten business day to process.

    card management image

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Credit Cards

To manage your Alpine Bank credit card(s) please complete the following steps:

In the Dashboard, scroll down to Card management and select the credit card you wish to manage.

card management image

NOTE: The ellipse  takes you to a shortcut to submit an Alpine Bank Visa debit card Travel notice.

Card Management Includes:

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Lock Card

Select the green slide bar to lock your card and turn it off until you unlock it.

card management image

 

Alerts and protections - Notification Settings

Set up Notifications to alert you when a transaction is blocked or processed.

  1. After selecting the card, click on Alerts and protection.

    card management image
  1. Click on Notification settings.

    card management image
    alert
  1. Check-mark the type of notifications you would like to receive for blocked and/or processed transactions. Click Save.

    card management image  

 

Alerts & Protections – Blocks and Notifications

Location, Merchant types, Transaction types, Spending limit blocks and Notifications may be created to help protect you from debit card fraud or manage spending abilities.

  1. After selecting the card, click on Alerts and protections.

    card management image
  1. Click on Locations, Merchant types, Transaction types, or Spending limits.

    card management image
  1. Check-mark the type of transactions you would like to block, or receive notifications when transactions are processed. For spending limits, input the dollar amount limit. Click Save.  

    card management image

 

Report lost/stolen

Report a card as lost or stolen. This will deactivate your card.

  1. After selecting the applicable card, click on Report lost/stolen.

    card management image
  1. Select either My card is lost or My card is stolen. Then, click Report Lost or Report Stolen to confirm that your card has been lost or stolen. Tell us at once if you believe your card has been lost or stolen. Telephoning is the best way of keeping your possible losses down, and to limit your liability for unauthorized transfers.

    card management image
  1. To obtain a new card, visit a bank location to have a new card printed. If you can’t make it into a location, you may call 800-551-6098 to order a new card and it will be mailed to you in seven to ten business days.

Reorder and Activate Card

If you have a broken or worn-out card, you may order a replacement. You may also activate a new card that was sent to you.

Note: Ordering a replacement card will not automatically deactivate your existing card.

  1. After selecting the applicable card, click on Reorder card. If you are activating a card, click on Activate new card.

    card management image

    reorder card

  2. Select Reorder. Reordered cards take seven to ten business day to process.

    card management image

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