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Find helpful answers to questions pertaining to online banking, our mobile app and more here.
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Customer Support
Online Banking Support
(800) 551-6098
To manage your Alpine Bank Visa® debit card(s) please complete the following steps:
In the Dashboard, scroll down to Card management and select the debit card you wish to manage.
NOTE: The ellipse … takes you to a shortcut to submit an Alpine Bank Visa debit card Travel notice.
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Select the green slide bar to lock your card and turn it off until you unlock it.
Set up Notifications to alert you when a transaction is blocked or processed.
Location, Merchant types, Transaction types, Spending limit blocks and Notifications may be created to help protect you from debit card fraud or manage spending abilities.
Report a card as lost or stolen. This will deactivate your card.
To obtain a new card, visit a bank location to have a new card printed. If you can’t make it into a location, you may call 800-551-6098 to order a new card and it will be mailed to you in seven to ten business days.
If you have a broken or worn-out card, you may order a replacement. You may also activate a new card that was sent to you.
Note: Ordering a replacement card will not automatically deactivate your existing card.
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To manage your Alpine Bank credit card(s) please complete the following steps:
In the Dashboard, scroll down to Card management and select the credit card you wish to manage.
NOTE: The ellipse … takes you to a shortcut to submit an Alpine Bank Visa debit card Travel notice.
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Select the green slide bar to lock your card and turn it off until you unlock it.
Set up Notifications to alert you when a transaction is blocked or processed.
Location, Merchant types, Transaction types, Spending limit blocks and Notifications may be created to help protect you from debit card fraud or manage spending abilities.
Report a card as lost or stolen. This will deactivate your card.
To obtain a new card, visit a bank location to have a new card printed. If you can’t make it into a location, you may call 800-551-6098 to order a new card and it will be mailed to you in seven to ten business days.
If you have a broken or worn-out card, you may order a replacement. You may also activate a new card that was sent to you.
Note: Ordering a replacement card will not automatically deactivate your existing card.
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