Resources

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Online/Mobile Banking Guides

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Frequently Asked Questions

  • Find helpful answers to questions pertaining to online banking, our mobile app and more here

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Customer Support

Online Banking Support
(800) 551-6098

ACH* 

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Access ACH Services

Access your ACH services by completing the following steps:

  1. Go to www.alpinebank.com and select Online Logins.

  2. Enter your username and password and Login.

  3. From the menu options on the left side, select Business.
    ach
    NOTE: The Business menu option is not available through the Alpine Mobile® app.

  4. You will be prompted to enter the secure token code found in your VIP Access app, or on your physical token.
    ach

  1. After completing any applicable verification steps, select Cash Manager, then ACH.
    ach

Create ACH Batch

There are three ways to create an ACH batch: 1) Manual Entry, 2) Uploading a NACHA File and 3) Uploading a CSV File. Here’s a video tutorial and step-by-step guides to create and initiate an ACH batch:

Business Online ACH- Video Guide

Manual Entry

If you do not have many transactions in your ACH batch, entering them manually might be a good option. Complete the following steps to enter ACH transactions manually:

  1. In the Business services page, click Cash Manager, then ACH and Batch List.
    ach
  1. Select the ACH Company from the Create a new batch for drop-down menu.

  2. Add one transaction at a time by inputting the individual’s information and click Quick Add or select Add Multiple, and enter the information. Then click Submit.
    ach

    Add Multiple Transactions screen:
    ach

  1. Verify the information on the Edit Batch screen, and Submit.
    edit batch
  1. Your new batch will be listed in the ACH Batch List. Checkmark the batch or batches you would like to initiate, and click Initiate Selected.
    batch listNOTE: You may also select Initiate from the Select option drop-down menu to the right of the batch.
  1. Select the appropriate effective date and offset account, then select Initiate. (Note: If your ACH Origination service is set up with Dual Custody, a second Authorized User will need to Initiate the batch or batches that you created.)
    initiate batch
    NOTE: The Effective Date must be at least two business days* in advance for credits and one business day* in advance for debits.

Uploading a NACHA File

NACHA files are created using accounting software and may be uploaded and initiated through business online banking, using the steps below.

  1. From the Business services page, under Cash Manager, select ACH and Upload. Click Browse, select the NACHA File and Upload the file.
    uploading nacha
  1. The File Upload Status will show the NACHA file and its status. If Queued, click Refresh List until it shows a status of Uploaded.
    uploading nacha
  1. Your new batch will be listed in the ACH Batch List. Checkmark the batch or batches you would like to initiate, and click Initiate Selected.
    uploading nacha
    NOTE: You may also select Initiate from the Select option drop-down menu to the right of the batch.
  1. Select the appropriate effective date and offset account, then select Initiate. Note: If your ACH Origination service is set up with Dual Custody, a second Authorized User will need to Initiate the batch or batches that you created.
    ACH
    NOTE: The Effective Date must be at least two business days* in advance for credits and one business day* in advance for debits.

Uploading a CSV File

CSV files are created from your accounting software, or in Excel, and saved in a CSV (Comma delimited) format. Before you can upload a CSV file, make sure that the Import Layout matches the columns in the CSV file, then you can upload it into your Cash Manager ACH system.

  1. The Excel spreadsheet should include vital information in separate columns. For example, the individual’s name, their ID (optional), routing number, account number, amount, the type of account they have (For example: S=Savings, D=Deposit/Checking), and if you are debiting or crediting them.

  2. To save the spreadsheet as a CSV file, go to File, then Save As. Name the file and use the Save as type drop-down menu to select CSV (Comma Delimited). Click Save.
    Uploading CSV
  1. Your Import Layout must match your file so all information pulls over correctly. To set up your layout, go to the Business services page, select Cash Manager, then ACH and Import Layout
    import layout
  1. Select CSV File Layout from the Select Upload Format to Create/Edit drop-down menu.
    CSV layout
  1. Match the column numbers in the Excel spreadsheet with each type of information. (For example: Column A=1, Column B=2, Column C=3, etc.) Once you have completed your CSV File Layout to match your file, click Save.
    CSV layout
    NOTE: If you do not have transaction codes in your file, enter the account type and transaction type. You must then enter the corresponding abbreviation. For example: Checking=D, Debit=DR, etc.
  1. From the Cash Manager tab, select ACH and Batch List. Use the Create a new batch for drop-down menu to select the company name.
    Create new batch list
  1. On the New Batch page, enter in the Batch Name and click Submit.
    new batch
  1. To import a CSV File, select Import Transaction at the bottom of the page.
    import transaction

  1. Select CSV File from the Import File Type drop-down menu. Browse your computer for the CSV file, and select Import
    CSV file

  1. You will then see the File Upload Status. Click Refresh until the status of the file is Uploaded.
    file upload status

  1. Your new batch will be listed in the ACH Batch List. Checkmark the batch or batches you would like to initiate, and click Initiate Selected.
    ACH batch list
    NOTE: You may also select Initiate from the Select option… drop- down menu to the right of the batch.

  1. Select the appropriate effective date and offset account, then select Initiate. (Note: If your ACH Origination service is set up with Dual Custody, a second Authorized User will need to Initiate the batch that you created.)
    effective date
    Note: The Effective Date must be at least two business days* in advance for credits and one business day* in advance for debits.

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* ACH services are intended for business customers only, require additional agreements, and are subject to underwriting and approval. ACH processing is subject to bank business days: Monday through Friday, excluding federal holidays, and cut-off time requirements. Certain transaction fees and limitations apply. Please refer to the product enrollment form and the terms and conditions.