Frequently Asked Questions
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Getting Started
*Online Banking and Alpine Mobile® are not available to minors under the age of 13.
How do I log in to online banking for the first time?
Before you can log in for the first time, you’ll need to enroll in online banking. Use the Getting Started guide for help with enrollment.
Where do I log in to online banking?
Mobile: If you’re enrolled in online banking, download the Alpine Mobile app, enter your username and password, and Sign in.
Website (alpinebank.com): Select Log In in the top right corner. Enter your Username and select Login. (Additional Online Logins are listed to the right.)
Enter your Password and Sign in.
NOTE: Your username and password are the same for both Alpine Mobile and Alpine Online.
What if I forget my username and/or password?
Use the Forgot Username or Password guide for help. Remember, your login credentials for online banking and mobile banking are the same.
How do I log out?
Log out from desktop:
Click on your initials/image, located in the bottom-left corner of the screen, then click Sign out.
Log out from mobile app:
Click on the menu button in the upper-left corner of the screen, then click on your initials/image and select Sign out.
When the screen displays the request for a passcode, it means you're signed out.
You can also sign out by navigating away from the app.
How do I download the Alpine Mobile app?
- Visit your Apple App Store or Google Play Store and search for Alpine Mobile, with the following app icon:
- Download and install the Alpine Mobile app.
Apple App Store
Google Play Store
Why do I no longer see my SiteKey image when I log in?
Our new online banking and mobile app uses Multi-Factor Authentication, sometimes referred to as two-factor authentication, which is a security enhancement that helps protect your account(s) by using an additional layer of security.
What is my login for the Alpine Mobile app?
*Online Banking and Alpine Mobile® are not available to minors under the age of 13.
Your login credentials for Alpine Online Banking and the Alpine Mobile app are the same. If you can’t remember your username or password, use the Forgot Username or Password guide for assistance.
Mobile Deposit
*Online Banking and Alpine Mobile® are not available to minors under the age of 13.
Can I deposit checks using my mobile device? Are there mobile deposit dollar limits?
Yes! Alpine Bank offers the convenience of depositing checks using the Alpine Mobile app. Visit the Mobile Deposit guide for more information on how to make a mobile deposit, and to view your mobile deposit limits.
How do I enroll for mobile deposits?
*Online Banking and Alpine Mobile® are not available to minors under the age of 13.
Enrolling for mobile deposits is quick and easy using the Alpine Mobile app. Visit our Mobile Deposit guide for instructions.
Dashboard & Accounts
How do I find more information about a specific transaction?
To view the full details of a transaction in your Account in Alpine Online® or Alpine Mobile®, select Transactions, then select the specific transaction you want to know more about. From Transaction details you can see the merchant’s name and location, date the purchase was made, the amount, and the last 4 digits of the account of the debit card that was used, if applicable. If you do not recognize a transaction, select Ask us about this transaction, or call us at 800-551-6098.
The transactions on my dashboard are showing the transactions for all of my accounts. How do I see the transactions for a specific account?
Simply click on the individual account for which you’d like to review transactions.
How do I change the name of my account(s) in Online Banking?
While logged in, click on the account you would like to change. Then, click Settings, and Rename.
How do I access my statements?
Access statements through Online Banking. Visit the Statements guide for help.
Payments & Transfers
How do I enroll for Bill Pay?
Alpine Bank offers Bill Pay through Alpine Online Banking and the Alpine Mobile app. To enroll for Bill Pay, go to the Bill Pay tab in Online Banking or the Alpine Mobile app. For more information, visit the Bill Pay guide.
How do I set up an external account for transfers?
Add an external account for transfers from the Transfers tab in Online Banking or the Alpine Mobile app. Click + External account and follow the instructions to add your external account. For more information visit the Transfers guide
NOTE: There’s a limit of three external transfer accounts.
Ordering Checks
How do I order checks for my Alpine Bank checking account?
If you’ve previously ordered checks for your Alpine Bank checking account(s), you may reorder checks through Alpine Online Banking or the Alpine Mobile app. To order checks, use the Reorder Checks guide for assistance.
Zelle®
Is Zelle® available in the Alpine Mobile app, and through Alpine Online Banking?
Yes, Alpine Bank has partnered with Zelle®, which is a fast, convenient and easy way to send money to friends, family and other people you know and trust. Visit our Zelle® page for more information.
Lost, Stolen or Misplaced Debit Card
If I misplace my debit card, may I place a hold on it until I find it?
Yes, to place your card in a held status, from your Dashboard navigate to Card Management and choose the applicable card. Toggle the slider on the right side of the screen 
. Transactions will be denied, but recurring payments may continue. Any credits or deposits to the card will still be allowed.
You may also contact Support via Messages within Online Banking, or by phone at (800) 551-6098, to place a hold on your card.
If you locate your card, you will complete the same steps above to toggle the slider for reactivating your card.
What should I do if my debit card is lost or stolen?
You may report your card as lost or stolen through Card Management in online banking or the mobile app. From your Dashboard navigate to Card Management and select the applicable card. Click on Report lost/stolen, checkmark whether your card was Lost or Stolen, then click Report. This will deactivate your card. Any one-time or recurring transactions will be blocked.
For more information on reporting your card as lost or stolen through Card Management, please visit the Card Management guide.
You may also contact Support via Messages within your Online Banking or Mobile App, or by phone at (800) 551-6098 to report your card as lost or stolen.
Travel Notices
Should I notify the bank if I will be traveling out of state and using my debit card?
Yes, to avoid any disruptions in debit card use, we recommended you let us know where and when you will be traveling. To submit a travel notice, log in, and from the menu on the left, click on your name in the bottom left corner, then click Settings. On the mobile app, click Travel Notices, then Add Travel Notice. If using Online Banking, click on the General menu, choose Travel Notices, then Add Travel Notice. List the places where you’re traveling, the dates you’re traveling, and select the card(s) you plan to use. Then click Save.
Can I set a travel notice on Sunday?
No. Currently, Sundays cannot be selected for a travel notice. If you’ll be leaving for travel on a Sunday, we suggest selecting the day before as your start date. If returning on a Sunday, select the day after as your return date.
Alert Preferences
How do I stop receiving text notifications & alerts?
You can opt out from receiving text notifications and alerts related to your online and mobile banking account by texting STOP to 1-888-565-4660 at any time. This action will only affect text message alerts. Email and in-app alerts will continue to be sent. To modify these alert settings, please see Alerts Preferences.
What if I want to receive notifications again after opting out?
You can opt back in at any time by texting UNSTOP to 1-888-565-4660. This action will only affect alerts that are sent to you by text message. If you previously turned off email and in-app alerts and would like to start receiving those again as well, please see the Alerts Preferences guide for assistance.
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*Online Banking and Alpine Mobile® are not available to minors under the age of 13.
